We have a 10-day return policy, which means you have 10 days after receiving your item to request a return.
Request a Return:
To be eligible for a return, your item must be in the same condition that you received it, unused, with all shipping inclusions, and in its original packaging.
To start a return, email me at email@example.com. Please provide proof of purchase, photos of received item and mailing information in your email. Buyer is responsible for return shipping costs, fees and package insurance (if required) by mailer.
Items sent back to The Green Aura Boutique without first requesting a return/refund will NOT be accepted.
*Returns and Refunds on International orders (outside the US) are NOT accepted.*
For domestic shipping (US), expect a 10-15 business day return cycle. The Green Aura Boutique is not responsible for delays in selected mailing systems provided on domestic or international orders due to COVID-19 or other obstacles.
Buyer must request to cancel or alter an order 24 hours after placing. If this deadline is not met, simply return the item once you have received it.
The Green Aura Boutique is unable to ship products to certain countries at this time, with USPS, due to the effects of COVID-19. These countries include Yemen, Chad, Laos, Libya, Russia, and more. Please refer to the USPS website before purchasing to avoid mailing complications or restrictions.
You can always contact me for any return questions or concerns at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact me immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We do not accept returns for hazardous materials, like broken glass. If your item included a glass item that broke, please state in return request email. A photo attachment of received item in buyer's return request email is required in order to proceed.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as herb bundles, flowers, or plants), custom products (such as special orders or personalized items), topical oils and stickers are NOT eligible for return. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or items purchased with gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund as well.
By submitting your order you have read, understood & agree to our conditions and policies.