-Please allow 7-15 days for order processing and delivery for domestic US orders
-Once order is packed and shipped, the Green Aura Boutique is not responsible for any delays or damages procured by UPS/USPS
-Before confirming an order, please ensure your desired address is correctly stated. Email email@example.com within 1 day of purchasing to correct order/address changes.
-The Green Aura Boutique is not responsible for lost packages due to incorrect mailing information
-If a package states it has been delivered and you have not received it, please contact your local UPS/USPS. They will be able to correct your delivery as I only possess the same tracking information as the buyer. I advise waiting an extra day or two after the item has said its been delivered, as frequently orders may show up days after they state they are delivered.
-If you're order still doesn't arrive a few days after a delivery status, it is possible that package theft is the reason. File a claim with UPS/USPS or your local police if you believe your order was stolen.
-The Green Aura Boutique provides more than adequate protection of items in transit. If your purchase arrives broken, unusable or in unacceptable condition, you are also encouraged to file a claim with UPS/USPS
Route is now available at checkout
- Route is a third party application that allows customers to buy shipping insurance and track their orders. Route ensures protection of customers shipment in case of lost, stolen, or damaged items
Claims for damaged orders must be filed within 15 days from the date your package was marked delivered.
(FAQ) How many days following the last tracking update should I file my claim?
- Domestic orders - 7 days
- International orders - 20 days
Visit route.com to learn more.