Shipping Policy

-Please allow 7-15 days for order processing and delivery for domestic US orders

-Once order is packed and shipped, the Green Aura Boutique is not responsible for any delays or damages procured by UPS/USPS

-Before confirming an order, please ensure your desired address is correctly stated. Email herbaura323@gmail.com within 1 day of purchasing to correct order/address changes.

-The Green Aura Boutique is not responsible for lost packages due to incorrect mailing information and will not offer refunds in the event of a false address given.

-If a package states it has been delivered and you have not received it, please contact your local UPS/USPS. They will be able to correct your delivery as I only possess the same tracking information as the buyer. I advise waiting an extra day or two after the item has said its been delivered, as frequently orders may show up days after they state they are delivered.

-If you're order still doesn't arrive a few days after a delivery status, it is possible that package theft is the reason. File a claim with UPS/USPS or your local police if you believe your order was stolen. 

-The Green Aura Boutique provides more than adequate protection of items in transit. If your purchase arrives broken, unusable or in unacceptable condition, you are also encouraged to reach out directly to the seller to resolve any grievances.